Simplehuman is a premium homeware brand known for its minimalist design and high‑performance ‘tools for efficient living.’ It produces premium and design‑led versions of everyday items such as bins, soap dispensers and mirrors.
Its products are sold through Amazon and High Street retailers including John Lewis, Argos, Costco and Dunelm, so it needs an efficient, customer-focused pallet pooler to support it within this fast-moving retail environment.
Working together to improve processes
Simplehuman decided to move to IPP because it was looking for a pallet pooler it could work closely with, offering high-quality customer service and a fast response to any supply chain issues.
This partnership ensures products reach high-end retailers and High Street shops on time and in perfect condition.
Understanding the customer
IPP’s focus is more than being a supplier, it’s about understanding the customer and being there as soon as we’re needed.
It was a really important factor for Simplehuman to have high-quality customer service from their pallet pooler, where someone is always available on the phone within an hour to support with any issues. At IPP we are on hand to assist at all times, with no complexity or hidden costs.
Providing quality pallets through a closed pallet pooling system
The quality sustainable wooden pallets Simplehuman receive through IPP matches the high-quality, high-end products they sell.
IPP’s closed pallet pooling system ensures:
• Operational costs are reduced
• Product flows are optimised during peak periods via advanced forecasting and planning
• Waste and unnecessary miles are reduced
• Flexibility and responsiveness
Supporting Simplehuman’s expansion across the UK
Simplehuman was originally established in 2000 in Torrance, California and first started trading in the UK in 2003. It is looking to expand its footprint further across the UK, with support from IPP to deal with peaks and increases in demand.
“We sell high-end products, focusing on lifestyle experience and we needed a pallet pooler we could rely on to add value to our operations. “We are eager to participate and assist any supplier in improving the process between us and that is something which is already working well with IPP. “Their focus is always on understanding the customer rather than just being a supplier. There is always a human available on the phone and we know there will be someone there able to assist when we need it most, with no complexity and hidden costs.” Nigel Parker, UK distribution general manager at Simplehuman