03 December 2025
When selecting a pallet supplier, supply chain managers must consider a multitude of factors. Choosing the right pallet network partner is a critical decision that can directly impact your business’ efficiency, costs and customer satisfaction.
In the world of supply chain logistics, choosing the right pallet pooling partner is crucial for those who want to make the transportation of their goods more efficient, sustainable and cost-effective. Partnering with a palletised distribution network that truly enhances your operations isn’t just smart, it’s a competitive advantage.
In this article, you will learn what to look for in your pallet pooling distribution partner and what questions you should ask in order to choose the right company for your business.
Key things to consider when choosing a pallet network partner
When choosing the right pallet supplier, there are a few key considerations that you should take into account.
Service coverage – Review the coverage of your pallet pooling partner. Are they part of a pallet pooling network and does that network service all your required locations, including remote or rural areas? Networks can improve efficiency, helping you to reduce miles, save money and operate more sustainably.
Reliability – When researching potential logistics and pallet delivery partners, request information on their reliability. For example, how often do they deliver On Time In Full (OTIF) alongside low damage and claims figures. A reliable transport partner will be ready and willing to share this information with prospective customers.
Technology and tracking - In today’s rapidly evolving logistics landscape, technology plays a crucial role in selecting the right pallet pooling partner. A key area to evaluate is their real-time tracking functionality. Accurate tracking and reliable proof of delivery provide essential visibility across the entire supply chain, ensuring smoother operations and greater control.
Customer service – Excellent customer service is a key factor when selecting a pallet pooling partner. Prompt, effective communication keeps operations running smoothly and helps minimise disruption when challenges occur. A proactive support team, dedicated account management and transparent communication are essential to building a reliable partnership. A proven track record of responsive, trustworthy service is a strong sign you’re choosing a partner you can depend on.
Pricing - Although pricing is always a consideration, it’s important to look beyond the lowest quote. In the pallet pooling sector, tight margins can lead to a race to the bottom, resulting in compromised service quality and dissatisfied customers. Instead, prioritise competitive yet sustainable pricing that balances cost with reliable performance. Be mindful of hidden fees. An honest pallet pooling partner will provide clear Service Level Agreements (SLAs) and transparent billing, ensuring you always understand exactly what you’re paying for.
Questions pallet pool providers frequently get asked
It can often be hard to find a suitable pallet pooling partner and you may have many questions that you want to ask a prospective partner to help make an informed decision on which partner to pool with.
Below, we have added some of those questions, along with our answer at IPP Pooling
- What is pallet pooling and how does it work? Pallet pooling is a shared system where pallets are rented, collected, inspected, and reused across multiple supply chains. Instead of owning pallets, businesses access a managed pool, ensuring consistent quality and availability while reducing waste.
- What are the cost savings or financial benefits compared to owning pallets? Pooling eliminates upfront purchase costs, maintenance, and storage expenses. You only pay for what you use, which reduces capital tied up in assets and lowers total logistics costs.
- What types of pallets do you offer? IPP provides durable, standardised wooden pallets designed for efficiency, safety, and compatibility across European supply chains. Explore our full range here: https://www.ipp-pooling.com/products-services/
- How do you ensure the quality and consistency of pooled pallets? Every pallet is inspected, repaired, and maintained to strict standards before re‑entering the pool. This guarantees reliability and reduces the risk of product damage during transport.
- What is the environmental and sustainability impact of using pooled pallets? Pooling supports the circular economy by reducing timber use and cutting carbon emissions. All our wood is PEFC and FSC certified, ensuring responsible sourcing and compliance with global sustainability standards.
- What kinds of pooling systems or contracts do you offer? We offer flexible solutions, including trade-direct and one-way trip models. Whether you need high-spec pallets for automation or cost-efficient options for fresh produce, we tailor contracts to fit your supply chain needs.
- How scalable is your service for fluctuating volume or seasonal demand? Our network is designed to flex with your business, ensuring you have the pallets you need during peak seasons. We don’t just react — we plan ahead and forecast based on our customers’ trends, so availability is aligned with seasonal demand and market fluctuations. This proactive approach guarantees continuity, efficiency, and peace of mind, even when volumes change unexpectedly.
- How quickly can I get pallets and is there guaranteed availability? With our extensive network, pallets are available when and where you need them. We offer standard delivery on day one for day three, ensuring reliable supply even during peak periods. For urgent requirements, we can accommodate expedited orders on request. This flexibility means you can scale up or down quickly without disruption, giving you confidence during seasonal spikes or unexpected changes.
- How do you help businesses reduce empty miles and improve efficiency? Our strategic logistics manager works closely with customers and partners to optimise pallet flows, reduce empty miles, and identify collaborative opportunities. By aligning transport routes and sharing resources where possible, we help cut unnecessary journeys, lower costs, and reduce carbon emissions—creating a more efficient and sustainable supply chain.
- What do I do with pallets that are broken or damaged? We’ll take care of them for you. Damaged pallets are collected, repaired, and returned to the pool for reuse whenever possible. If a pallet can’t be repaired, we recycle the materials responsibly. This approach reduces waste and keeps resources in circulation, supporting a more sustainable supply chain.
A pallet pooling partner you can count on
At IPP, we provide a pallet pool service to eliminate waste and empty miles, reduce costs and complexity, and accelerate every aspect of the supply chain journey. We are constantly striving to improve and innovate, but don’t just take our word for it, our case studies let you see what our customers have to say. If you would like to learn more about how we could partner with you then please contact us.